Job Description

Education & Experience : Bachelor’s degree or Equivalent in a related field

We are looking for a highly technical and motivated individual who will own ultimate responsibility for operations of Service systems, working with teams to ensure 24X7 operations, coupled with the ability to ensure smooth rollout of applications that our customers use every day and improve our tool suite and develop new tools to improve the operational efficiency and product quality. 

Identify and handle key performance indicators for global applications. Drive operational improvements, metrics tracking and implementation of standard methodologies through level one production support and engineering teams.

Key Qualifications

• Strong sense of ownership, customer service, and integrity demonstrated through clear communication
• Experience in leading and driving operations teams for large scale Critically important applications working in a 24×7 operations and on/off shore support model
• Experience in strategizing and achieving operational excellence in global distributed systems
• Strong knowledge of Production support practices for managing web and iOS applications 
• Experience in fixing, analyzing logs, building metrics and operational dashboards
• Passion for eliminating repetitive manual processes using automation
• Experience in interpreting data from systems like Hubble, ExtraHop, Splunk and other monitoring tools
• Fundamental understanding of distributed systems including: Micro services, Messaging Brokers and Versioning 
• Experience in Java, JEE, REST, Swift/Objective C, database schema design and data access technologies
• Deep Understanding of programs using a high-level programming language like: C, Java, Ruby, Python, or Perl
• Experience managing large numbers of diverse systems with containers (Docker), build systems (Jenkins, Ansible, Spinnaker), and infrastructure as a service (Kubernetes, AWS) 
• Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals
• Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing is a plus
• Experience in ethical hacking, system security and fraud monitoring are added advantage
• Self-starter, flexible, motivated to learn in a fast-paced environment and comfortable working as part of a team of versatile engineers
• Excellent communication and leadership skills
• Excellent organizational and documentation skills 
• Passion for quality and the optimal user experience